How to engage your retail
staff to deliver the best
customer experience

The day-to-day experience of working in retail can be hectic, to say the least. There are so many
tasks, updates, back-and-forth conversations, training, and more to keep up with – it can quickly
feel overwhelming.


To add to the feeling, if you’re trying to manage all of these tasks and reminders in different
formats and platforms, it makes it more likely things will get missed, quality will suffer, and
store sales and conversions will take a hit.


This guide features actionable insights on how leading brands like Tory Burch, Calvin Klein, and
J.Jill have gained the operational visibility needed to transform the employee and customer
experiences across all store locations.

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Tory Burch Case Study

Tory Burch is a mid-luxury fashion brand founded in New York in 2004. Before Quinyx, supporting the brand’s 123 (and growing) North American store teams was a major challenge.
In this case study, Morgan Avery, Retail Operations Associate, discusses how Quinyx’s Frontline
Portal helps her and her team to:

  • Keep track of task allocation and completion all in one place.
  • Check each store’s inventory levels and address issues line-by line.
  • Ensure updates and training documents are communicated properly.
  • Run incentives and competitions to motivate and engage employees.